FAQ
PAYMENT
What payment methods are accepted for orders?
We accept a variety of payment methods, including Mastercard, Visa, American Express, and UnionPay for credit card payments. Additionally, Google Pay, Apple Pay, and Shop Pay are available as direct payment options on our website.
How secure are the payment transactions on your website?
The security of your payment transactions is our top priority. Our website utilizes advanced encryption and stringent security protocols to protect your payment details, ensuring that your checkout process is safe and secure.
Can I receive a refund ifl encounter issues with my payment or make aduplicate payment?
In the case of payment issues or accidental duplicate charges, we ensure that refunds arehandled swiftly. Refunds are usually processed within 5-7 business days and will be creditedback to the original payment method used for your purchase.
What should I do ifl encounter payment-related issues during thecheckout process?
If you experience any issues or have questions about payments during checkout, pleasecontact our support team at support mhw3bomberof@cmail.com. We're here to provide promptassistance and ensure a smooth transaction process.
ls my payment information stored on platform after the transaction?
For your security and privacy, we do not retain your payment information after the transaction iscomplete. Your payment details are encrypted and securely processed during checkout,ensuring thev are protected at all times
MY ORDER
Can I change the address on my order?
Please ensure that your shipping address is correct before your order is dispatched. Once theorder has been shipped, we are unable to change the delivery address.
Why didn't I receive the first-order discount code after subscribing tothe website?
Our first-order discount coupon requires you to subscribe to our website first. After your successful subscription, our email will send you a coupon code to redeem the discount. Kindly check your spam or junk folder if you haven't received it. Then you can enjoy the discount. Tips:If you cancel your subscription, our email will not be able to send you discount information. Thank you for your attention to MHW-3BOMBER! If you have any other questions, please feel relax to contact us.
How can I confirm the success of my order?
After completing a transaction, you should receive an order confirmation email within 30 minutes. If it doesn't appear in your inbox, please check your spam or junk folder. For any additional help, feel free to reach out to our Customer Support Team at @gmail.com.
How canI cancel my online order?
If you need to cancel your order, please contact us at @gmail.com. Keep in mind that if your order has already been shipped, our refund policy will apply.
How can Itrack the status of my order?
You can track your order status by checking the dispatch notification sent to you once your order leaves our warehouse. This email will include tracking information from the assigned carrier.
What steps should Itake ifl encounter issues while placing an order?
If you encounter any technical issues on our website, please contact our Customer Support Team at mhw3bomberof@gmail.com, and we'll provide prompt assistance.
Canl add an item to my existing order, or do l need to place a new one?
Once an order is placed, we're unable to add additional items to it. You'll need to place a separate order for any additional items. However, if your initial order hasn't been dispatched yet, we'll do our best to combine the shipments. For further assistance, please reach out to our customer service team at @gmail.com.
PRODUCTS
What stones do you offer?
We havea stuming seledtion of ge rnstones each with their ow mnagical propertes and uniqgue beauty,We ofer the ollowing stones:Amethyst, Bue lopaz,Garet,Peridot, Citrine,OrganicPear's, Natural Sapphire, NaturalEmerald.,Lab Grown Sapphire, Lab Grown Emeraldand a range of Crystals. Please refer to the ndividual product descriptions for more detail.
What materials do you use to craft your jewelry?
Ourjewelry is made from a rangeof precious mnetals incuding the folowing.925 Sterling Siver, lati-plated 925 Sterling Siver,18k Soid Gold.18k Vermeilwhich is 925 Sterling iver platedin
18k Rose and Yellow Gold. There is no nickel present in our jewelry.
What is a lab-grown sapphire/emerald?
Lab-grown Sapphire/Emerald are created in a controlled lab setting from real Diamond seeds. This makes them authentic plus a mindful method on our path to sustainable, conflict-free jewelry. And the best thing: They possess the same physical, chemical and optical characteristics as natural Diamonds. The difference is hardly visible to the naked eye. So why choose lab grown? ✔️ No mining required ✔️ 100% conflict-free ✔️ Less waste, lower emissions ✔️ Increased affordability
